Frequently Asked Questions

General Questions

  • What file formats are supported for product uploads?

    We support CSV, JSON, XML, and Excel (XLSX) formats. Also we support direct connection with Shopify that won't require any file transfers. 

    We support CSV, JSON, XML, and Excel (XLSX) formats.

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    We support CSV, JSON, XML, and Excel (XLSX) formats.

    Comment

    Expand

    We support CSV, JSON, XML, and Excel (XLSX) formats.

    Comment

    Expand

    We support CSV, JSON, XML, and Excel (XLSX) formats.

    Comment

    Expand

  • How long does processing take?

    Typical processing time is 1-2 minutes per 100 products.

  • What languages are supported?

    We support content enrichment in 20+ languages including English, Spanish, French, German, and Chinese.

Technical Issues

  • Do you ship overseas?
    Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.
  • Do you offer free shipping?

    Yes, free shipping is available for all the orders that’s placed inside the United States. We charge shipping fees for overseas orders.

  • How long does the delivery take?

    We usually take 3-5 business days for your order to be shipped & delivered.

Refund & Exchange

  • How long does it take to get the Refund?
    Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
  • How do I track my Refund?
    To track the status of your refund, kindly refer to your confirmation email that you have received from us.
  • What is your Refund & Exchange Policy?
    You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

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