Capture every voice, across every channel
Our analytics engine analyzes every call, mention, post, chat, text, and email to identify customer issues, delivering instant insights to your team.
Purpose: Support
I’m trying to complete payment, but I’m getting an error
Client's mood: Positive
Great product, exactly what I needed!
Hear Your Customers, Where They Are
Hear Your Customers, Where They Are
Every interaction analyzed
We gather every customer interaction – calls, chats, social posts, mentions, and more – into a single, powerful platform.
Industry-leading insights
Advanced analytics tools dissect this data to reveal crucial business insights and drive informed decisions.
Streamline customer journeys
Analyze customer service calls and chats to identify and eliminate friction points across every touchpoint.
Nuanced human understanding, delivered by the Machine
Nuanced human understanding, delivered by the Machine
Optimizes customer interactions across languages with our scalable speech and text analytics engine. Uncover sentiment, effort, emotion, and intent in every conversation – empowering you with data-driven decision-making.
I’m really disappointed with the service. The customer support is slow to respond, and when they finally did, the solution didn’t address my issue at all. I expected much better
Client's mood: Negative
Support Complaint
Intensity: High
General dissatisfaction
Ineffective resolution
Sorry for the trouble with our support. We’re addressing the issue. Let us know if you need more help
Unlock Hidden Insights with Custom Data Labels
Unlock Hidden Insights with Custom Data Labels
Tired of struggling to understand what your data is telling you? We transform complex data into actionable insights by crafting custom labels that speak your language and reflect your unique business challenges.
Uncover Hidden Trends
See patterns you've never noticed before, revealing new opportunities for growth.
Unified, Real-Time Insights
Get a consistent, up-to-the-minute understanding of your data across categories.
Connect the Divide
Align your data with how your customers describe their needs and experiences.
Sentiment analysis tailored to your channels
Sentiment analysis tailored to your channels
We calibrate our sentiment labels to the specific channels of your customer feedback, so you can track accurate sentiments for each data source (app reviews, support tickets, etc.). Get a precise understanding of customer sentiment across all channels.
Automatically route tickets to the right team, every time
Enhance your support process by automatically routing and prioritizing tickets based on the customer's problem.
